Support
We are here to help
Phone
Mon–Sun 6:00–22:00
33 3000 0000We reply within 24 h
[email protected]Hours
Every day
6:00–22:00Frequently asked questions
Where do I buy my ticket?
At any of our offices. On this site and in the ACP app you can check schedules, departures and the fare for your trip, always up to date.
Can I buy online?
Not yet: online ticket sales are coming soon. Meanwhile, tickets are sold at the office; check schedules and fares here before you go.
How do I check schedules and fares?
On the Schedules page: pick origin and destination to see departures with their time, class and fare — even with no scheduled departures yet, the fare is shown.
How do I track my package?
With the tracking number and the sender or recipient email on the Track page. For privacy, personal data is not shown.
Can I cancel or change my ticket?
Yes, at the office: more than 24 h before departure the refund is 100%; between 24 and 12 h, 75%; less than 12 h before, cancellation is no longer allowed.